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General Terms and Conditions

of Nutracosmetic GmbH

1. Applicability to entrepreneurs and definition of terms

(1)The following general terms and conditions apply for all deliveries between us and the valid version at the time of the order by the consumer.

Consumer is any natural person conducting business  which cannot be attributed to their commercial or independent professional activities (§13 BGB).

2. Condition of the contract, storage of the contract

(1)The following terms of conclusion of the contract are valid for orders in our internet shop

(2)In case of an order the conclusion of the contract is with

Nutracosmetic GmbH
Marcus von Berg

Seiboldsdorfer Mühle 4
D – 83278 Traunstein
Registernummer 20440
Registergericht Traunstein

(3)The presentation of merchandise in our internet shop does not demonstrate a legally binding offer, but a non-binding offer for the consumer to order the merchandise. With the order of the desired merchandise the consumer submits a binding offer for the conclusion of a purchase contract.

The acceptance of the offer is done in writing or in textform or by sending the ordered products within one week. After expiry of the time limit without result the offer is rejected.

(4) Upon receipt of an order in our internet shop the following conditions apply: the consumer enters into a binding contract offer by successfully completing the necessary order procedure.

The order is conducted in the following steps:

(1) choosing the desired merchandise

(2) confirming by clicking the order button

(3) examination of the information in the shopping cart

(4) clicking on the „buy now“ button

(5) registration in the internet shop after registering and entering registration details (email address and password)

(6) re-examination (or correction) of the entry

(7) binding submitting of the order by clicking on „ordering“ or „buying“

Before the binding submitting of the order the consumer is able to return to the previous page by clicking on the „back“ button, where the information entered by the consumer is saved. Invalid orders that occur during the ordering process can be corrected or the complete order can be canceled. We confirm the order by an automatically generated email. This email is not the order confirmation. This will be sent written in text form or by delivery of the product within one week.

(5) Saving of general terms and conditions of orders in our internet shop: we save the contract and submit order details and general terms and conditions with email. The general conditions can be read at Recent orders can be seen in the customer information under my accountà my orders.

3. Prices, delivery costs, payment, due date

(1) The shown prices contain VAT and other parts of the price. In addition are shipping costs if they apply.

(2)The customer has the possibility to make the payment with pre - payment, PayPal, credit card ( Visa, Mastercard, American Express).

(3) If the customer has choosen pre-payment, he is obligated to pay the purchase price immediately after conclusion of the contract.

4. Delivery

(1)If not clearly stated differently, all offered products are ready to be shipped immediately. Delivery is at the latest within 5 working days. Deadline for delivery in case of pre-payment starts the day after payment order with the commissioned bank, with all other ways of payment after payment order. In case of the due date beeing a Saturday, Sunday or legal holiday at point of delivery the due date ends on the next working day.

(2) Coincidentally occured loss or deterioration of sold merchandise shall only be transferred to the buyer when the goods are shipped

5. Retention of title

We reserve the ownership of the goods until full payment of the purchase price.

6. Cancellation right of customer as consumer: revocation right as customer

Consumers have a revocation right according to the following condition,

consumer is any natural person conducting business which cannot be attributed to their commercial or independent professional activities.

Cancellation Terms

Financed  transactions

If this contract is financed by a loan and you cancel the financed contract  you are not bound to.

Cancellation rights

You have the right to cancel this contract within 14 days without explanation.The cancellation deadline is 14 days starting with the day of receivement of the goods by you or a third party, excluding the transporter.

In order to make use of your cancellation rights you are obliged to contact

Nutracosmetic GmbH
Marcus von Berg
Seiboldsdorfer Mühle 4
D- 83278 Traunstein

With a clear explanation ( letter sent by mail, fax or Email) about your decision to cancel this contract. You can use the attached cancellation form, but this is not mandatory.


If you cancel this contract we are obligated to return all payments received from you within 14 days from the day your notification of cancellation has arrived, This includes the transportation costs, except

additional costs resulting in a different way of transportation choosen by you instead of the standard delivery offered by us.

We have the right to decline payment until the goods have returned to us or we have received proof that the goods are beeing returned to us, whichever is earlier.

The goods have to be sent back immediately, in any case within14 days

after notification of the cancellation that has been sent to us. The deadline is not exceeded if the goods have been sent before the deadline of 14 days.

Financed transactions

If this contract is financed this contract is by a loan and you cancelt he financed contract you are not bound to the loan agreement if both contracts form an economic unit. This can be assumed if we are the lender or your borrower is using our assistence in view of the financing. If the loan has been received by us in the event of the revocation or the repossession, the lender shall indemnify the debtor in relation to the legal cosequences of the revocation or the return to our rights and pauses of the financed contract.

7. Cancellation form


If you want to cancel the contract, please fill out this form and return it to us.


Nutracosmetic GmbH
Marcus von Berg
Seiboldsdorfer Mühle 4
D – 83278 Traunstein
info@nutracosmetic .de

  • I/we hereby cancel the order of the purchase of the following products (*)/ the provision of the following services(*)
  • Ordered on (*) received on (*)
  • Customer/s name
  • Costumer/s address
  • Customer/s signature
  • Date

(*) Please cancel if not applicable

8. Guarantee

Valid are the legal warranty regulations

9. Language of contract


10. Customer Service

Our customer service is available from Mo.- Thu from 8:00h until 17:00h,

Fri 08:00h-13:00h for all questions, claims and complaints.

Tel.: +49 (0)861 166 1990
Fax: +49 (0)861 166 199 15